FAQs
FAQ
1. How can I contact you?
You can reach us via email at broadlight.contact@gmail.com or through our contact form on the website. We strive to respond to all inquiries within 24-48 hours.
2. Where are your products shipped from?
Our products are sourced from various locations worldwide, depending on the item. Our suppliers are carefully selected to ensure timely delivery and high-quality goods.
3. Can I get a refund on my product?
Yes, we offer a 14-day refund policy. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return and/or refund.
4. How long does shipping take?
Shipping times vary depending on your location and the supplier's location. Generally, orders take between 10-20 business days to arrive. You will receive a tracking number once your order has been shipped.
5. Do you offer expedited shipping?
Currently, we do not offer expedited shipping options. All orders are processed and shipped using standard shipping methods.
6. Can I change my order after it's been placed?
Once an order is placed, it is processed quickly to ensure timely delivery. Unfortunately, we are unable to make changes or cancellations once the order is in processing.
7. What should I do if I received a defective or incorrect item?
If you receive a defective or incorrect item, please contact us immediately with your order number and a description of the issue. We will provide instructions for returning the item and ensure a replacement or refund.
8. How do I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our shipping partner’s website.
9. Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs may vary depending on your location. Please check our shipping policy for more details.
10. What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
1. How can I contact you?
You can reach us via email at broadlight.contact@gmail.com or through our contact form on the website. We strive to respond to all inquiries within 24-48 hours.
2. Where are your products shipped from?
Our products are sourced from various locations worldwide, depending on the item. Our suppliers are carefully selected to ensure timely delivery and high-quality goods.
3. Can I get a refund on my product?
Yes, we offer a 14-day refund policy. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return and/or refund.
4. How long does shipping take?
Shipping times vary depending on your location and the supplier's location. Generally, orders take between 10-20 business days to arrive. You will receive a tracking number once your order has been shipped.
5. Do you offer expedited shipping?
Currently, we do not offer expedited shipping options. All orders are processed and shipped using standard shipping methods.
6. Can I change my order after it's been placed?
Once an order is placed, it is processed quickly to ensure timely delivery. Unfortunately, we are unable to make changes or cancellations once the order is in processing.
7. What should I do if I received a defective or incorrect item?
If you receive a defective or incorrect item, please contact us immediately with your order number and a description of the issue. We will provide instructions for returning the item and ensure a replacement or refund.
8. How do I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our shipping partner’s website.
9. Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs may vary depending on your location. Please check our shipping policy for more details.
10. What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.