Return Policy

Return Policy for Broadlight Dropshipping Store

Thank you for shopping with Broadlight. We value your satisfaction and strive to provide the best customer service. Please review our return policy below for any returns or exchanges:

General Return Policy

  • Return Eligibility: Items must be returned within 14 days of receipt. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Non-returnable items: Certain items are non-returnable such as perishable goods, custom products, and intimate or sanitary goods.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

How to Initiate a Return

  1. Contact Us: To initiate a return, please email us at Broadlight.contact@gmail.com. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: After contacting us, you will receive a return authorization and further instructions on how and where to send your return.
  3. Return Shipping: Customers are responsible for paying return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.
  4. Inspection and Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

  • Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at Broadlight.contact@gmail.com. We will arrange for a replacement or a refund.
  • Exchange Process: For exchanges, please follow the return instructions. Once the returned item is received, a new item will be sent out to you.

Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted.
  • Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at Broadlight.contact@gmail.com.

Sale Items

  • Refunds: Only regular priced items may be refunded. Sale items are final sale and cannot be refunded.

Contact Information

For any questions or concerns regarding your return, please contact us at Broadlight.contact@gmail.com. We are here to help and will do our best to resolve any issues promptly.

Thank you for shopping with Broadlight!